What to expect at your first appointment

Lets be honest, sometimes it can be scary going to a new doctor appointment! There are new people, a new office, and figuring out insurance. We strive to make you feel as comfortable as possible while working to help you move better!  Below are some expectations for your first appointment with us.

​Scheduling/Referrals:
If you go to the doctor and he or she suggests physical therapy, your doctor’s office will fax over a referral over to us and we will call you, or they will have you call to set up an appointment.  During that phone conversation we will ask you how you heard of us, for a phone number to reach you at, and what insurance you have. We will tell you if your insurance is in-network with us before your first appointment (we are in-network with all major insurances in Michigan). We will ask you to bring your insurance card with you, and your referral if we don’t have it yet. When we set up the appointment, we will ask you to arrive 10 to 15 minutes early before your scheduled time to do some paperwork.  Our paperwork includes a registration form, a medical history, and a short survey asking you to rate your pain level with different activities.

What to wear:
Your first appointment will start with an evaluation and then your therapist will begin treatment.  It is the most convenient if you’re able to wear loose fitting, comfortable clothing so the therapist can access your area of injury better and so that you can move around easier.  The therapist will also tell you what they think the best course of treatment is for you, including how many times a week you may need and how long they believe you will have to come in order to get back to feeling better.
For the initial appointment we allow for between 30 minutes and 1 hour.  Appointments after that usually last 30-45 minutes.
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Insurance:
We will scan your insurance card into our system and check your eligibility and benefits while you are in your appointment.  We will let you know what your benefits are from what we were told on the phone but we do recommend  that you also verify it yourself.  When we talk with the insurance company about your benefits it is an estimate of what you owe, not a guarantee.

If you have any questions or concerns, or would like to set up an appointment, call us at 616-662-0990. 
 
By: Becca Popma